Returns & Refunds Policy

Last updated: 3 October 2026

We want you to love your trainers. If they are not right for you, you can return them. This policy does not affect your statutory rights as a consumer in the United Kingdom.

30-day returns

You have 30 days from the day you receive your order to request a return, for any reason. Trainers should be returned unworn outside, in the same condition you received them and in their original packaging, together with your order number or proof of purchase. You are welcome to try them on indoors to check the size.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. This applies to sale items too. Our 30-day returns window is in addition to this right. If an item shows wear beyond what is needed to try it on, we may reduce the refund to reflect the loss in value.

How to return

1. Email us at nexora1960@outlook.com with your order number and the item you would like to return.
2. We will reply with a return shipping label and instructions on where to send your parcel.
3. Pack the trainers securely in their original box and send them back.

Please contact us before sending anything back. Parcels sent without a return request may be delayed or not processed.

Refunds

Once we receive your return, or proof that you have sent it, we will process your refund within 14 days to your original payment method. If you cancel within the 14-day period, your refund will include the standard delivery cost you paid. Your bank may take a few extra days to show the refund on your account.

Exchanges

The quickest way to get a different size or style is to return your item and place a new order for the one you want.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us at nexora1960@outlook.com with your order number and a photo. Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement for faulty goods, and we will cover the cost of returning them.

Non-returnable items

Gift cards cannot be returned.

Contact

Questions about a return? Email us at nexora1960@outlook.com.